---
title: "What is Inbound calling? Definition and Meaning in India | Vyora"
description: "Inbound calling is when customers phone a business, for support, bookings or enquiries, and the business answers."
canonical_url: "https://www.vyora.ai/glossary/inbound-calling"
---

GLOSSARY · Calling · Updated 27 October 2026

# What is Inbound calling?

Inbound calling is when customers phone a business, for support, bookings or enquiries, and the business answers.

An AI voice agent can answer inbound calls around the clock, handle common questions, book appointments and pass anything complex to a person. This is often called an AI receptionist.

The main design questions are: which questions the agent can answer from your knowledge base, when it should transfer, and how it behaves when it does not understand the caller.

## Common questions

Can an AI answer calls to my existing business number?

That depends on your telephony setup: usually the call is forwarded or routed to a number the AI platform controls.

## Related terms

-   [Outbound calling](https://www.vyora.ai/glossary/outbound-calling)
-   [Knowledge base (RAG)](https://www.vyora.ai/glossary/knowledge-base-rag)
-   [Warm transfer](https://www.vyora.ai/glossary/warm-transfer)

Definitions are general information for businesses in India, not legal advice. [All glossary terms](https://www.vyora.ai/glossary) · [Try Vyora free](https://www.vyora.ai/get-started)

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