---
title: "What is Knowledge base (RAG)? Definition and Meaning in India | Vyora"
description: "A knowledge base gives an AI agent your own documents to answer from; retrieval-augmented generation (RAG) is the technique that finds the relevant passage…"
canonical_url: "https://www.vyora.ai/glossary/knowledge-base-rag"
---

GLOSSARY · Voice AI · Updated 27 October 2026

# What is Knowledge base (RAG)?

A knowledge base gives an AI agent your own documents to answer from; retrieval-augmented generation (RAG) is the technique that finds the relevant passage before the agent replies.

Without a knowledge base an agent answers from general training and may guess. With one it can quote your pricing, policies, FAQs and product details.

Quality depends on the content you give it: current, specific and free of contradictions. It is worth reviewing real calls for answers the knowledge base failed to cover.

At Vyora: Vyora agents can use a knowledge base, and the agent performance review checks answers against it.

## Common questions

What should I put in an agent's knowledge base?

Pricing, plans, eligibility rules, FAQs and policies, written in the words your customers use.

## Related terms

-   [Inbound calling](https://www.vyora.ai/glossary/inbound-calling)
-   [Post-call analysis](https://www.vyora.ai/glossary/post-call-analysis)
-   [AI voice agent](https://www.vyora.ai/glossary/ai-voice-agent)

Definitions are general information for businesses in India, not legal advice. [All glossary terms](https://www.vyora.ai/glossary) · [Try Vyora free](https://www.vyora.ai/get-started)

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