---
title: "What is Warm transfer? Definition and Meaning in India | Vyora"
description: "A warm transfer hands a live call from the AI to a human while briefing the human first, so the caller does not have to repeat themselves."
canonical_url: "https://www.vyora.ai/glossary/warm-transfer"
---

GLOSSARY · Calling · Updated 27 October 2026

# What is Warm transfer?

A warm transfer hands a live call from the AI to a human while briefing the human first, so the caller does not have to repeat themselves.

A cold transfer simply connects the caller to someone else. A warm transfer shares context, such as who the caller is and what they want, before the human joins.

Transfers should respect business hours: handing a call to a team that is offline leaves the caller worse off than a promised callback.

At Vyora: Vyora supports transfer destinations and business hours so a call goes to your team when the caller asks for a human.

## Common questions

When should an AI agent transfer to a human?

When the caller asks for a person, when a request is outside what the agent should handle, or when a sale is ready to close.

## Related terms

-   [Inbound calling](https://www.vyora.ai/glossary/inbound-calling)
-   [Lead qualification](https://www.vyora.ai/glossary/lead-qualification)
-   [Call disposition](https://www.vyora.ai/glossary/call-disposition)

Definitions are general information for businesses in India, not legal advice. [All glossary terms](https://www.vyora.ai/glossary) · [Try Vyora free](https://www.vyora.ai/get-started)

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