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For Lending · 5 min read · Updated May 2026
AI Calling Agent for Lending & NBFC India — Automate EMI Reminders & Collections
Indian NBFCs and lenders spend more on collections than origination. An AI calling agent handles routine EMI reminders, loan application nudges, and document follow-up — in Hindi or any regional language — at a fraction of the cost of a calling team. For compliance requirements, see the TRAI AI calling compliance guide for India.
Ratnam, Founder · Vyora AI
May 2026
Key Findings
- 1.Timely reminder calls 3–5 days before due date reduce first-time EMI defaults by up to 40% — without collections team involvement.
- 2.Manual collections teams cost ₹2,000+ per borrower per year; AI handles routine touchpoints from ₹799/month.
- 3.Document follow-up delays of 3–5 days are the single biggest conversion leak for digital lenders — AI cuts this to same-day.
- 4.70% of Tier 2/3 borrowers prefer a call over WhatsApp or SMS for payment reminders.
01
The lending collections problem in India
A borrower misses an EMI not because they can't pay — but because no one reminded them in time. Your collections team is already stretched. AI handles the routine touchpoints so your agents focus only on genuinely delinquent accounts.
02
What your AI agent does
EMI reminder calls
The agent calls borrowers 3–5 days before their due date with a friendly payment reminder — due amount, due date, and payment link. A second call goes out on the day. Timely reminders reduce first-time defaults by up to 40% without any collections team involvement.
Loan application follow-up
After an application is submitted, the agent calls to confirm receipt, explain next steps, and nudge the applicant to submit pending documents. Drop-off between application and disbursement is the single biggest conversion leak for digital lenders.
Document collection
The agent calls applicants with a checklist of pending documents, explains where to upload them, and follows up until the file is complete. Cuts average document collection time from days to hours — accelerating time-to-disbursement.
Early delinquency outreach
For accounts that miss a payment, the agent makes a soft first contact within 24 hours — checks if the borrower is aware, offers a payment link, and flags genuinely distressed accounts for your human collections team. Early intervention prevents 30+ DPD from becoming 90+ DPD.
Pre-approved offer outreach
For existing borrowers eligible for top-up loans or new products, the agent calls with a personalised pre-approved offer. Your best conversion pool is existing customers — the agent activates it at scale without any manual effort.
KYC & renewal follow-up
For borrowers with expiring KYC or upcoming loan renewals, the agent proactively calls to initiate the process. Removes the bottleneck of waiting for the borrower to initiate — improving renewal rates and reducing churn to competitors.
03
What the call sounds like
A sample EMI reminder call from a Vyora lending agent — in Hindi
"Namaste {callee_name} ji! Main Kavya bol rahi hoon, {lender_name} se. Aapki EMI ki yaad dilane ke liye call kar rahi hoon — {amount} rupaye {due_date} ko due hai. Aap hamare app ya UPI ke zariye payment kar sakte hain. Kya aapko payment link SMS par chahiye?"
Script is AI-generated from your loan product details. Compliant, professional, and in the borrower's preferred language.
04
Set up your lending agent in 3 steps
Describe your product
Tell Vyora about your loan product — type, repayment cycle, and what the agent should handle (EMI reminders, document follow-up, collections). The AI generates a compliant, professional call script.
Pick a voice and language
Choose from male or female voices in Hindi, English, Tamil, Telugu, Kannada, Marathi, Bengali, or Gujarati. Match the language to your borrower geography.
Upload your borrower list
Upload your repayment schedule or borrower list as a CSV. The agent calls at the configured time — 3 days before due date, on due date, or 1 day after. All call outcomes logged to your dashboard.
05
Pricing for lenders & NBFCs
15 credits = 1 minute of calling. Each plan includes a credit bundle — top up more if you need them. Credits never expire. View all plans.
Small NBFC / fintech
Builder
₹799/month
Mid-size lender
Builder + Top-ups
From ₹1,399/month
Large NBFC / high volume
Business
₹3,449/month
All plans include call recordings, transcripts, and the agent dashboard. Credits never expire.
06
Why lenders choose Vyora
Over every other AI calling platform in India
No developer needed
Upload your borrower list, describe the reminder type, and your EMI agent is live in 5 minutes. Your collections team can run this — no tech team or API integration needed.
Cost per borrower drops 80%
Manual calling teams cost ₹2,000+ per borrower per year. Per-minute AI platforms charge ₹3.50–₹18 per call. Vyora plans include a credit bundle from ₹799/month — buy top-ups as needed, credits never expire.
Reaches Tier 2/3 borrowers
Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, English. Your borrower base is across India. The agent speaks their language and gets answered.
Customer story
How a North India NBFC reduced missed EMI payments by 22% using AI calling
A mid-sized NBFC serving personal loan customers across UP, Bihar, and Jharkhand was spending ₹80,000/month on a 12-person collections team. 35% of borrowers in Tier 2 cities preferred calls in Bhojpuri or Awadhi-inflected Hindi — their existing IVR had one English + one Hindi option, and borrowers would drop calls without acting.
22%
Reduction in missed EMI payments
3× more
Borrower call-backs in regional languages
₹799/mo
vs ₹80,000/mo collections team cost
"Our borrowers in smaller towns were hanging up on English IVR. Vyora's Hindi agent explains the EMI, answers questions about the amount, and lets them reschedule — it feels like talking to someone, not pressing buttons."
— Collections Head, mid-sized NBFC, North India (name withheld)
07
Frequently asked
Is AI calling compliant with RBI and TRAI guidelines?
AI calling for existing borrowers (EMI reminders, application follow-up) is compliant as they have an existing relationship with your institution. Outbound cold calling to non-customers requires TRAI DND scrubbing. Vyora operates within these guidelines.
Can the agent handle Hindi-speaking borrowers in Tier 2/3 cities?
Yes. Vyora supports Hindi, English, Tamil, Telugu, Kannada, Marathi, Bengali, and Gujarati. For lending, Hindi covers most of your Tier 2/3 borrower base. You can set the language per agent or per borrower segment.
What happens if a borrower is aggressive or disputes the call?
The agent is designed to de-escalate — it acknowledges the concern, offers to connect the borrower to a human agent, and ends the call gracefully. All calls are recorded and logged for compliance and dispute resolution.
Can I upload our loan management system data?
Yes. Upload borrower and repayment data as a CSV export from any LMS. You configure which fields map to the call variables (name, amount, due date, payment link). API integration is available on the Business plan.
Is there a setup fee or contract?
No setup fee, no contract. Start on the free plan with 50 credits. Upgrade only when you need more calling minutes.
Reduce defaults and cut collections cost — automatically
50 free credits on signup. No credit card. Your agent is live in under 5 minutes. Estimate your cost savings with our ROI calculator.
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