Refund Policy

1. Overview

This policy applies to all Vyora subscription plans (Free, Builder/Starter, Business/Growth) and credit top-up packs, regardless of whether you are billed in INR (via Razorpay) or USD (via our international payment partner). Because credits never expire, most billing situations resolve without a cash refund — see below.

2. Subscription Plans

• Monthly plan credits are granted at the start of each billing cycle and never expire — cancelling or downgrading does not forfeit credits already granted.
• You can cancel a subscription at any time. Cancellation stops future renewals; we do not refund the current, already-charged billing period, since that period's credits have already been added to your account.
• Downgrading takes effect from the next billing cycle. No partial-period refund is issued for a downgrade made mid-cycle.

3. Credit Top-Up Packs

One-time top-up packs are non-refundable once the credits have been added to your account, as they are a consumable digital good delivered immediately on purchase.

4. Failed, Duplicate, or Erroneous Charges

If you are charged in error — a duplicate charge, a charge with no corresponding credits added, or a technical failure on our end — email us within 30 days and we will investigate and issue a full refund for the erroneous amount once confirmed.

5. Enterprise Plans

Enterprise plans are billed under a separate agreement. Refund terms for Enterprise customers are whatever is stated in that agreement; this page's terms apply only where the Enterprise contract is silent.

6. Chargebacks and Disputes

If you believe you've been billed incorrectly, please contact us first at hello@vyora.ai before initiating a chargeback with your bank or card issuer — most billing issues are resolved faster this way, and an unresolved chargeback may result in account suspension while it's investigated.

7. How Refunds Are Issued

Approved refunds are credited back to the original payment method (card, UPI, or other method used at checkout) and are typically processed within 7–10 business days, depending on your bank or card issuer.

8. Changes to This Policy

We may update this policy from time to time. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact

For any billing or refund questions: hello@vyora.ai