Send a WhatsApp follow-up after an AI call (AiSensy, Interakt, Wati)

Vyora does not send WhatsApp messages itself. A Workflow places the call, checks the result, and then a Send to CRM step calls your WhatsApp provider's API with the contact's name, number and call details filled in. Your provider sends the template from your number and bills you for the conversation as usual.

1. 01

   Get an approved template from your provider

   A business can only start a WhatsApp conversation with a template Meta has approved. Create one in AiSensy, Interakt or Wati, for example: "Hi {{1}}, we just tried calling you about your enquiry. Reply YES and we will call back at a time that suits you." Approval usually takes minutes to a few hours.

2. 02

   Open Workflows and add a Call step

   In app.vyora.ai go to Workflows → New workflow (or start from the "Follow up if no answer" recipe). The first step is a Call step: pick the agent that should call.

3. 03

   Add an If / else step for missed calls

   Click "Add step" below the Call and choose If / else. Set the condition to "They didn't answer". Add "They hung up quickly" with "any" if very short calls should also get the message. Skip this step if every contact should get WhatsApp after the call.

4. 04

   Add a "Send to CRM" step on the Yes branch

   Despite the name, this step can call any HTTPS API, including your WhatsApp provider's. Choose POST, paste your provider's address, add the header it needs, and paste the JSON body from section 4. Use the field chips under the body to insert {{callee_name}}, {{callee_number}} and the rest where your cursor is.

5. 05

   Send a test run to your own number

   Click Test, enter your own name and number, and let the call ring out without answering. Open Runs: the Send to CRM line should read "Sent to your CRM (200)" and the WhatsApp message should arrive within a few minutes.

6. 06

   Publish and send real contacts through it

   Publish the workflow. Contacts enter it from Campaigns (choose the workflow instead of an agent and upload your list), from the Lead link (Zapier, Pabbly, website forms), or from a test run.

The Send to CRM step replaces these with the contact's values when it sends. Call fields come from the nearest Call step above it. Any column you add to your contact list is available as {{column_name}} too.

{
  "apiKey": "YOUR_AISENSY_API_KEY",
  "campaignName": "missed_call_followup",
  "destination": "{{callee_number}}",
  "userName": "{{callee_name}}",
  "templateParams": ["{{callee_name}}"]
}

{
  "countryCode": "+91",
  "phoneNumber": "{{callee_number_local}}",
  "type": "Template",
  "template": {
    "name": "missed_call_followup",
    "languageCode": "en",
    "bodyValues": ["{{callee_name}}"]
  }
}

{
  "template_name": "missed_call_followup",
  "broadcast_name": "vyora_followup",
  "recipients": [
    {
      "phone_number": "91{{callee_number_local}}",
      "custom_params": [
        { "name": "name", "value": "{{callee_name}}" }
      ]
    }
  ]
}

Replace the template and campaign names with your own. Provider APIs change; if a request is refused, compare it with your provider's current API documentation. The examples assume Indian (+91) numbers.

On any plan, Vyora can POST each finished call to a URL you set in Settings → Integrations → Webhook (details in the API docs). Point it at a Zapier "Catch Hook" or Pabbly webhook trigger, add a filter on status, and then an action that sends the template through your WhatsApp provider using phone_number and contact_name from the payload.

The Workflow route above is the better fit for missed calls: it decides with the "They didn't answer" condition, needs no third tool, and keeps the API key inside Vyora.