Does an AI Voice Agent Work With My Phone System & CRM?
Not by plugging into a phone system you already own — Vyora provisions its own TRAI-compliant calling numbers. What it does integrate with is everything downstream: any CRM (Salesforce, HubSpot, Zoho, LeadSquared, or custom) via a live public API and webhooks, plus a native no-code connector for WooCommerce. Here is exactly what's live today and what's still roadmap.
Ratnam, Founder · Vyora AI
At a glance
Live
Public REST API + webhooks
Native
WooCommerce, no code
Any CRM
Via API — no native connector yet
"My existing phone system" — what that actually means here
This question usually means one of two things: "can I use my own phone number?" or "will this talk to the tools I already run my business on?" The honest answer is different for each.
For numbers: no, not yet. Vyora provisions TRAI-compliant 160-series numbers for you as part of the platform — there is no bring-your-own-number option today. This is actually a compliance shortcut, not a limitation: commercial calling in India requires registered 160-series numbers and DLT registration, and Vyora handles that setup so you don't have to.
For your existing tools — CRM, helpdesk, spreadsheets, e-commerce store — that's exactly what the integration layer below is for.
What's live today vs what's roadmap
System
Status
Detail
WooCommerce
Native — live
Connect your store, pick an agent, auto-call on every COD order placed. No code.
Shopify
Roadmap
Native connector planned. Use the public API + webhooks today.
Shiprocket
Roadmap (webhook guide available)
A step-by-step Zapier/webhook integration exists today — see linked guide below.
Salesforce, HubSpot, Zoho, LeadSquared (any CRM)
Via public API + webhooks — live
No native connector yet. Vyora exposes REST endpoints + webhook events; most teams wire this in an afternoon via Zapier or a small script.
GoKwik, Delhivery
Roadmap
Not yet available. Use the public API in the meantime.
"Live" means available today without waiting on Vyora's roadmap. No native connector is claimed for a system unless it is actually shipped.
How the API + webhook connection actually works
Vyora's public REST API is live, not "coming soon" — it covers agents, outbound calling (single and bulk), call history, analytics, and knowledge bases, authenticated with an API key from your workspace. Full reference is at /docs/api.
The half that makes CRM sync effortless is webhooks. You subscribe an agent to any of these events:
Each event payload includes the transcript, recording URL, call duration, classification, and summary. Point that webhook at Zapier, Make, or a small script hitting your CRM's own API, and every call outcome lands in Salesforce, HubSpot, Zoho, or LeadSquared automatically — no one has to open the Vyora dashboard to know what happened on a call.
A worked example: syncing calls into your CRM
A lending team using Zoho CRM wants every EMI-reminder call logged against the borrower's record automatically. The setup: subscribe the agent to call_completed, point the webhook at a Zapier "Catch Hook" step, and map the payload's phone number, classification (paid / promised / no-response), and summary into a Zoho activity note.
No developer required for the Zapier version; a short script if you want it self-hosted instead. Either way, this is the same webhook-first pattern already documented for our Shiprocket COD-confirmation integration and our AI calling + WhatsApp follow-up playbook.
WooCommerce is native. Shopify, Shiprocket, GoKwik, Delhivery aren't — yet
If you run WooCommerce, this is the one truly zero-code integration Vyora ships today: connect your store, pick a COD-confirmation agent, and every new order triggers a call within minutes — no webhook setup, no code.
Shopify, GoKwik, Shiprocket, and Delhivery are on the roadmap as native connectors. In the meantime, Shiprocket has a working webhook + Zapier path documented in our step-by-step guide, and the same pattern (webhook → Zapier → any downstream tool) works for the others too.
Inbound or outbound? Both, on the same agent
Vyora is best known for outbound — COD confirmation, lead follow-up, EMI reminders — but the same agent configuration supports inbound calls to your provisioned number too. If your integration need is "route calls into my helpdesk when someone calls in," that runs through the same webhook events as outbound.
Frequently asked questions
Does an AI voice agent work with my existing phone system?
Not in the sense of plugging into a PBX you already own — Vyora provisions the calling numbers (TRAI-compliant 160-series) for you, rather than working through a number you bring. What it does integrate with is everything downstream: your CRM, helpdesk, or spreadsheet, via the public API and webhooks, so call outcomes land wherever your team already works.
Can I connect Vyora to Salesforce, HubSpot, Zoho, or another CRM?
Yes, but not through a native one-click connector today — you connect it via the public API and webhooks. Vyora fires events (call started, call completed, analysis completed) that you route into your CRM using Zapier, Make, or a short script calling your CRM's own API. Most teams have this wired up in under an afternoon.
Is there a native e-commerce integration?
WooCommerce is live and native today — connect your store, pick a COD-confirmation agent, and every new order triggers a call automatically, no code required. Shopify, GoKwik, Shiprocket, and Delhivery are on the roadmap; Shiprocket already has a documented webhook + Zapier workaround you can use now.
Is the Vyora API actually live, or "coming soon"?
Live. The public REST API covers agents, calling (single and bulk), call history, analytics, and knowledge bases, authenticated with an API key from your workspace. Full reference is at /docs/api.
Does Vyora support inbound calls, or only outbound?
Both. Vyora is best known for outbound campaigns (COD confirmation, lead follow-up, EMI reminders), but the same agents can also handle inbound calls to your provisioned number.
How do I get notified the moment a call finishes?
Subscribe to webhook events in your agent settings. Vyora can fire call_started, call_completed, platform_analysis_completed, client_analysis_completed, and all_processing_completed — each payload includes the transcript, recording URL, call duration, classification, and summary, so your CRM or helpdesk updates itself without anyone checking a dashboard.
Key takeaways
- 01
Vyora provisions its own TRAI-compliant calling numbers rather than plugging into a phone system you already own — what it integrates with is everything downstream of the call.
- 02
Any CRM (Salesforce, HubSpot, Zoho, LeadSquared, or a custom system) connects via the public API and webhooks — no native one-click connector yet, but most teams wire it up in an afternoon.
- 03
WooCommerce is a native, no-code integration today. Shopify, GoKwik, Shiprocket, and Delhivery are roadmap items; Shiprocket has a working webhook + Zapier guide in the meantime.
- 04
The public API is live now, not "coming soon" — covers agents, calling, call history, analytics, and knowledge bases.
- 05
Both inbound and outbound calling are supported on the same agent.
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