GLOSSARY · Calling · Updated 27 October 2026
What is Inbound calling?
Inbound calling is when customers phone a business, for support, bookings or enquiries, and the business answers.
An AI voice agent can answer inbound calls around the clock, handle common questions, book appointments and pass anything complex to a person. This is often called an AI receptionist.
The main design questions are: which questions the agent can answer from your knowledge base, when it should transfer, and how it behaves when it does not understand the caller.
Common questions
- Can an AI answer calls to my existing business number?
- That depends on your telephony setup: usually the call is forwarded or routed to a number the AI platform controls.
Related terms
Definitions are general information for businesses in India, not legal advice. All glossary terms · Try Vyora free