GLOSSARY · Calling · Updated 27 October 2026
What is Warm transfer?
A warm transfer hands a live call from the AI to a human while briefing the human first, so the caller does not have to repeat themselves.
A cold transfer simply connects the caller to someone else. A warm transfer shares context, such as who the caller is and what they want, before the human joins.
Transfers should respect business hours: handing a call to a team that is offline leaves the caller worse off than a promised callback.
At Vyora: Vyora supports transfer destinations and business hours so a call goes to your team when the caller asks for a human.
Common questions
- When should an AI agent transfer to a human?
- When the caller asks for a person, when a request is outside what the agent should handle, or when a sale is ready to close.
Related terms
Definitions are general information for businesses in India, not legal advice. All glossary terms · Try Vyora free