GLOSSARY · Calling · Updated 27 October 2026
What is Predictive dialer?
A predictive dialer automatically dials many numbers at once and connects an answered call to a free human agent, using a forecast of how many calls will be answered.
The goal is to keep human agents talking instead of waiting. The risk is dialling more calls than agents are free, so some answered calls are dropped, which regulators and customers dislike.
An AI voice agent removes that constraint: because the "agent" is software, every answered call can be handled immediately, so there is no agent-availability prediction to get wrong.
Common questions
- Do I still need a dialer if I use an AI voice agent?
- The platform dials for you. What matters is calling hours, number series and retry rules, not agent-availability prediction.
Related terms
Definitions are general information for businesses in India, not legal advice. All glossary terms · Try Vyora free