Credits and billing
How calls are charged, plans and credit packs, GST invoices, cancellation and refunds.
How credits are charged for calls
Vyora charges 15 credits per minute of connected call, rounded up to the next full minute. Unanswered and failed calls are free and credits never expire.
Credit packs, upgrades and what happens to your credits
Vyora credit pack prices and credits, how to buy them, and what happens to your existing credits when you upgrade, renew, downgrade or your plan lapses.
Free, Builder and Business plans compared
What each Vyora plan includes: monthly credits, price, number of agents, contacts per campaign, call history, inbound calls, call transfer and dedicated numbers.
Download GST invoices and add your GSTIN
Where to find and download Vyora GST invoices, how to add your GSTIN, legal name and address before paying, and how to get an invoice emailed again.
Cancel your plan or ask for a refund
How to stop Vyora auto-pay, what happens to your plan and credits after you cancel, and Vyora's refund policy for plans, credit packs and wrong charges.
Still stuck?
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