Cancel your plan or ask for a refund

How to cancel auto-pay

Plans are monthly subscriptions through Razorpay auto-pay. There is no cancel button anywhere in the dashboard. To stop renewals:

1. Email hello@vyora.ai from the workspace owner's email address.
2. Include your workspace name and say which subscription to stop: the plan, a dedicated number add-on, or both.
3. The team stops the auto-pay and replies to confirm.

You can also raise a ticket from the dashboard or ask the assistant in the bottom corner, which can pass your request to the team.

What happens after you cancel

• Your plan keeps working until the end of the month you already paid for. Cancelling only stops future renewals.
• When the paid period ends, your workspace moves to the Free plan. Paid features such as call transfer and workflows are locked, and Free plan limits apply.
• Your credits stay. Credits never expire, and cancelling or downgrading does not remove credits already added. You can keep using them on the Free plan.
• Call history: on Free you can see the last 15 days.

Changed your mind before the paid period ends? On the Plan & billing page, click Restart auto-pay on your current plan card (on Business, open Compare plans first). The first new charge is booked for the day your paid period ends, so the same days are not billed twice. Only a ₹5 check is taken at checkout to set up auto-pay, and it is refunded automatically.

Downgrade instead of cancel

To move from Business to Builder, use Need to downgrade? Email us on the Plan & billing page. A downgrade takes effect from the next billing cycle. There is no partial refund for the rest of the current month.

Refund policy

Approved refunds go back to the original payment method (card, UPI or the method used at checkout). They usually take 7 to 10 business days, depending on your bank.

The full policy is at vyora.ai/refund-policy.

Charged twice or charged with no credits?

If money was deducted but credits did not appear, wait 10 minutes first: Vyora adds them automatically once the payment is confirmed, so do not pay again.

If they still have not appeared, or you were charged twice, email hello@vyora.ai with the payment ID from your Razorpay receipt or bank statement. If you upgraded from Builder to Business and Builder was charged again, mention that too.

Please contact the team before raising a chargeback with your bank. Most billing problems are fixed faster this way, and an open chargeback can lead to the account being suspended while it is checked.